Red Canary Status

All Systems Operational

Web Portal Operational

API Requests Operational

Detections Operational

Notifications Operational

Voice Operational

SMS Operational

Email Operational

EDR/EPP Telemetry Ingestion Operational

VMware Carbon Black Response hosted by Red Canary Operational

VMware Carbon Black Hosted EDR Operational

VMware Carbon Black Cloud Operational

CrowdStrike Falcon Operational

Microsoft Threat Protection Operational

Elastic Endpoint Security Operational

Cloud Workload Protection Operational

Telemetry Ingestion Operational

Health Ingestion Operational

CWP Remote Services Operational

Alert Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

Audit logs are temporarily unavailable

Resolved - This incident has been resolved.
Jun 18, 17:54 UTC

Update - We have deployed a fix to address the issue for most customers. Some customers may still be unable to view the /audit_logs page and we are investigating additional mitigations. Please reach out to support if you encounter any issues as we work towards a complete resolution.
Jun 18, 04:53 UTC

Update - A fix has been implemented and is currently being tested before being deployed.
Jun 18, 02:58 UTC

Update - We are continuing to work on a fix. This has been confirmed to be limited to the /audit_logs page and no underlying logs have been affected.
Jun 18, 00:50 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 17, 23:02 UTC

Investigating - We are aware of intermittent timeouts accessing the /audit_logs page in the web portal for some customers. Underlying audit logs are unaffected and we are currently investigating the degraded performance of this specific page.
Jun 17, 21:44 UTC

Jun 17, 2021

AWS Outage Impacting Red Canary

Resolved - Detections are no longer delayed. This incident is resolved.
Jun 17, 07:55 UTC

Monitoring - The AWS outage that impacted Red Canary has been resolved. We are now actively processing the telemetry that was delayed during the outage. Detections are delayed as we process this data.
Jun 17, 07:11 UTC

Update - We are continuing to see widespread issues associated with the AWS outage and now, as AWS attempts to restore services, are experiencing impact to telemetry ingestion across all sensor types resulting in delayed detections.
Jun 17, 03:48 UTC

Update - We continue monitoring the AWS outage (https://status.aws.amazon.com/) impacting only Cloud Workload Protection (CWP) portals and recommend pausing CWP sensor upgrades until resolved. At this time, Shell Activity data collection is delayed and telemetry from sensors using enterprise networking is not being received.
Jun 17, 01:11 UTC

Identified - We are aware of an AWS outage impacting access to the Endpoints and Activities pages for Cloud Workload Protection (CWP) portals. We are actively working with AWS to understand the scope of the outage and expected resolution time. Detection outcomes are not impacted.
Jun 17, 00:12 UTC

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

VMware Carbon Black - Web Interface Inaccessible

Resolved - This incident has been resolved.
Jun 14, 16:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 16:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 14, 16:07 UTC

Investigating - We are currently investigating an issue with login access to the VMware Carbon Black web interface. Data and detections are not affected.
Jun 14, 15:54 UTC

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

Detections Delayed: VMware Carbon Black Hosted EDR Customers

Resolved - This incident has been resolved.
Jun 8, 22:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 17:24 UTC

Update - We have identified the underlying issue and are working with our partner to implement the solution.
Jun 8, 17:14 UTC

Update - We are continuing to work with our partner to resolve this issue for all impacted customers. This incident will be updated as additional information becomes available.
Jun 8, 16:26 UTC

Identified - We have identified the issue and are working with our partner on a solution. Our next update will be mid-morning on Tuesday.
Jun 8, 01:51 UTC

Update - We are continuing to investigate this issue.
Jun 8, 01:20 UTC

Investigating - Detections are delayed for small subset of our VMware Carbon Black Hosted EDR customers. We are working with our partners to identify and resolve the underlying issues.
Jun 7, 23:17 UTC

Jun 7, 2021

Jun 6, 2021

No incidents reported.