All Systems Operational
Web Portal Operational
API Requests Operational
Detections Operational
Notifications Operational
Voice Operational
SMS Operational
Email Operational
EDR/EPP Telemetry Ingestion Operational
VMware Carbon Black Response hosted by Red Canary Operational
VMware Carbon Black Hosted EDR Operational
VMware Carbon Black Cloud Operational
CrowdStrike Falcon Operational
Microsoft Threat Protection Operational
Elastic Endpoint Security Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2020
Resolved - This incident has been resolved.
Oct 1, 18:44 UTC
Update - We are continuing to investigate this issue.
Oct 1, 17:47 UTC
Investigating - Red Canary is aware of and investigating login issues experienced by select customers.
Oct 1, 17:47 UTC
Resolved - This incident has been resolved.
Oct 1, 03:25 UTC
Update - We are continuing to monitor for any further issues.
Sep 30, 16:55 UTC
Update - We are continuing to monitor for any further issues.
Sep 30, 16:54 UTC
Monitoring - Amazon Web Services (AWS) has identified and fixed the problem with their infrastructure. Data processing is back online but detections will be delayed until it catches up. We are continuing to monitor the impact on our systems and are in close contact with AWS.
Sep 30, 16:48 UTC
Identified - An outage reported by Amazon Web Services (AWS) has been reported for their Simple Notification Service (SNS) in the US-EAST-1 region. Red Canary data processing pipelines require this service. No data has been lost but any detections that would have been published during this time period will be delayed. We are working with AWS to determine a timeline, fix, and/or workaround.
Sep 30, 16:13 UTC
Update - We are continuing to investigate this issue.
Sep 30, 15:29 UTC
Investigating - We are currently investigating this issue.
Sep 30, 15:17 UTC
Sep 30, 2020
Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020
Resolved - This incident has been resolved.
Sep 26, 13:30 UTC
Update - We are continuing to monitor for any further issues.
Sep 25, 19:43 UTC
Monitoring - A fix has been implemented and we are monitoring system health and processing a backlog of data. Detections may be slightly delayed.
Sep 25, 18:16 UTC
Update - We are continuing to work on a fix for this issue.
Sep 25, 17:21 UTC
Update - A very small subset of customers may see error messages for their web portals. Other customers may experience degraded performance.
Sep 25, 17:21 UTC
Identified - We have identified the root cause of the issue and are evaluating fixes. API requests are now operational.
Sep 25, 17:12 UTC
Investigating - We are currently investigating an issue with Red Canary cloud infrastructure that is causing partial outages on customer web portals and API requests with degraded performance on telemetry ingestion.
Sep 25, 16:30 UTC
Sep 25, 2020
Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 05:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 03:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 02:30 UTC
Investigating - We are currently investigating an issue with our telemetry processing pipeline that could cause detection delays.
Sep 21, 22:50 UTC
Sep 21, 2020
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - This incident has been resolved.
Sep 18, 08:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 07:52 UTC
Identified - At approximately 01:30 MST, Red Canary stopped receiving data from CrowdStrike. Detection for our CrowdStrike customers is delayed indefinitely, pending restoration of data flow. This incident will be updated as additional information becomes available from CrowdStrike.
Sep 18, 07:43 UTC
Sep 17, 2020

No incidents reported.