Red Canary Status

All Systems Operational

Web Portal Operational

API Requests Operational

Detections Operational

Notifications Operational

Voice Operational

SMS Operational

Email Operational

EDR/EPP Telemetry Ingestion Operational

VMware Carbon Black Response hosted by Red Canary Operational

VMware Carbon Black Hosted EDR Operational

VMware Carbon Black Cloud Operational

CrowdStrike Falcon Operational

Microsoft Threat Protection Operational

Elastic Endpoint Security Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2020

Authentication Issues

Resolved - This incident has been resolved.
Oct 1, 18:44 UTC

Update - We are continuing to investigate this issue.
Oct 1, 17:47 UTC

Investigating - Red Canary is aware of and investigating login issues experienced by select customers.
Oct 1, 17:47 UTC

Data Processing delayed

Resolved - This incident has been resolved.
Oct 1, 03:25 UTC

Update - We are continuing to monitor for any further issues.
Sep 30, 16:55 UTC

Update - We are continuing to monitor for any further issues.
Sep 30, 16:54 UTC

Monitoring - Amazon Web Services (AWS) has identified and fixed the problem with their infrastructure. Data processing is back online but detections will be delayed until it catches up. We are continuing to monitor the impact on our systems and are in close contact with AWS.
Sep 30, 16:48 UTC

Identified - An outage reported by Amazon Web Services (AWS) has been reported for their Simple Notification Service (SNS) in the US-EAST-1 region. Red Canary data processing pipelines require this service. No data has been lost but any detections that would have been published during this time period will be delayed. We are working with AWS to determine a timeline, fix, and/or workaround.
Sep 30, 16:13 UTC

Update - We are continuing to investigate this issue.
Sep 30, 15:29 UTC

Investigating - We are currently investigating this issue.
Sep 30, 15:17 UTC

Sep 30, 2020

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

Infrastructure: Partial Outages and Degraded Performance

Resolved - This incident has been resolved.
Sep 26, 13:30 UTC

Update - We are continuing to monitor for any further issues.
Sep 25, 19:43 UTC

Monitoring - A fix has been implemented and we are monitoring system health and processing a backlog of data. Detections may be slightly delayed.
Sep 25, 18:16 UTC

Update - We are continuing to work on a fix for this issue.
Sep 25, 17:21 UTC

Update - A very small subset of customers may see error messages for their web portals. Other customers may experience degraded performance.
Sep 25, 17:21 UTC

Identified - We have identified the root cause of the issue and are evaluating fixes. API requests are now operational.
Sep 25, 17:12 UTC

Investigating - We are currently investigating an issue with Red Canary cloud infrastructure that is causing partial outages on customer web portals and API requests with degraded performance on telemetry ingestion.
Sep 25, 16:30 UTC

Sep 25, 2020

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

Detections delayed due to telemetry processing backlogs

Resolved - This incident has been resolved.
Sep 22, 05:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 03:30 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 22, 02:30 UTC

Investigating - We are currently investigating an issue with our telemetry processing pipeline that could cause detection delays.
Sep 21, 22:50 UTC

Sep 21, 2020

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Detection delayed for CrowdStrike customers

Resolved - This incident has been resolved.
Sep 18, 08:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 07:52 UTC

Identified - At approximately 01:30 MST, Red Canary stopped receiving data from CrowdStrike. Detection for our CrowdStrike customers is delayed indefinitely, pending restoration of data flow. This incident will be updated as additional information becomes available from CrowdStrike.
Sep 18, 07:43 UTC

Sep 17, 2020

No incidents reported.