Reports of Endpoints Showing as Unmonitored

Incident Report for Red Canary

Resolved

The issue around endpoints incorrectly showing as unmonitored has been fixed and this incident is now resolved.

Posted Jun 26, 2024 - 22:37 UTC

Monitoring

A fix is being implemented and we are monitoring the results.

Posted Jun 26, 2024 - 19:32 UTC

Identified

We are currently investigating an issue where endpoints are showing as unmonitored. This is a display issue only. Telemetry ingestion, processing, analysis, and detection are all working as expected.

Posted Jun 26, 2024 - 18:37 UTC

This incident affected: Web Portal and Endpoint Telemetry Ingestion (VMware Carbon Black Response hosted by Red Canary, VMware Carbon Black Hosted EDR, VMware Carbon Black Cloud, CrowdStrike Falcon, Microsoft, SentinelOne, Palo Alto Networks Cortex XDR).