Investigating issues with VMware Carbon Black Response

Incident Report for Red Canary

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 01:56 UTC

Monitoring

We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.

The issue has been identified and a fix is being implemented.

We are monitoring the system to confirm that it is returning to normal operations.

Posted Dec 04, 2025 - 22:33 UTC

This incident affected: Endpoint Telemetry Ingestion (VMware Carbon Black Response hosted by Red Canary) and Detections.