We are continuing to monitor for any further issues.
Posted Sep 25, 2020 - 19:43 UTC
Monitoring
A fix has been implemented and we are monitoring system health and processing a backlog of data. Detections may be slightly delayed.
Posted Sep 25, 2020 - 18:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 25, 2020 - 17:21 UTC
Update
A very small subset of customers may see error messages for their web portals. Other customers may experience degraded performance.
Posted Sep 25, 2020 - 17:21 UTC
Identified
We have identified the root cause of the issue and are evaluating fixes. API requests are now operational.
Posted Sep 25, 2020 - 17:12 UTC
Investigating
We are currently investigating an issue with Red Canary cloud infrastructure that is causing partial outages on customer web portals and API requests with degraded performance on telemetry ingestion.
Posted Sep 25, 2020 - 16:30 UTC
This incident affected: Web Portal, API Requests, Detections and EDR/EPP Telemetry Ingestion (VMware Carbon Black Response hosted by Red Canary, VMware Carbon Black Hosted EDR, VMware Carbon Black Cloud, CrowdStrike Falcon, Microsoft Threat Protection, Elastic Endpoint Security).