Issues with Multi-factor Authentication Setup

Incident Report for Red Canary

Resolved

This incident has been resolved.

Posted Jan 05, 2024 - 19:22 UTC

Identified

We have identified the root cause of the incident. A third party integration used to display TOPT QR codes is no longer working. We are actively working on a fix and will have an update posted here as soon as possible.

Posted Jan 05, 2024 - 17:01 UTC

Investigating

We are currently investigating reports of issues setting up multi-factor authentication for Red Canary portal users.

Posted Jan 05, 2024 - 16:50 UTC

This incident affected: Web Portal.